Shipping policy

Royal Mail International Services

Royal Mail have began shipping current international letters and parcels in their system. However Royal Mail is continuing to ask companies not to post international export items until further notice. As a result we have taken down these shipping options until this has been resolved. We do still offer shipping via DHL Express to these locations and have added a discount to these services until this is resolved.  (23/01/2023)

United Kingdom

Standard - Royal Mail 

2 to 3 Business days 

£5 (up to 2000g)

£7 (2001 - 20000g)

Express - Royal Mail

1 to 2 Business days

£6 (up to 2000g)

£8.50 (2001 - 20000g)

Europe

Royal Mail International Tracked & Signed - 3 to 10 business days 

Package reference number once in network with signature required on delivery. 

£14.00 flat rate (up to 2000g) if order weight exceeds this DHL Express option will be required.

DHL Express - 1 to 4 days

Fully tracked service where you will be supplied with information as it moves through the network to your door. 

Prices based on shipping location and total order weight that will be calculated at checkout direct from DHL.

DHL Express Economy - 3 to 6 days

Fully tracked service where you will be supplied with information as it moves through the network to your door. 

Prices based on shipping location and total order weight that will be calculated at checkout direct from DHL.
 

Rest of World - Now shipping to the USA and Canada

DHL Express - 1 to 4 days

Fully tracked service where you will be supplied with information as it moves through the network to your door. 

Prices based on shipping location and total order weight that will be calculated at checkout direct from DHL.

DHL Express Economy - 3 to 6 days

Fully tracked service where you will be supplied with information as it moves through the network to your door. 
Prices based on shipping location and total order weight that will be calculated at checkout direct from DHL.

 

Bespoke Frame Bags

UK

Royal Mail Special Delivery 1pm - 1 to 3 business days 

Package reference number once in network with tracking and signature required on delivery. 

£11.00 flat rate (up to 2000g) if order weight exceeds this DHL Express option will be required.

Europe and Rest of World

DHL Express - 1 to 4 business days

Fully tracked service where you will be supplied with information as it moves through the network to your door. 

Prices based on shipping location and total order weight that will be calculated at checkout direct from DHL.


All delivery timeframes are from when courier receives the package and are provided as a guide and are not guaranteed. We aim to ship order within 2 working days from being placed. Orders outside of the UK are now required to go through customs and can effect timeframes especially with Royal Mail shipping options. These timeframes are out of our hands and we recommend DHL if shipping outside of the UK. 

Local Collection

If you have selected this method to receive your order and is valid. We will arrange a collection day and time slot that you will be required to arrive within. When you arrive outside the main entrance to Summerhall please email us to notify us of you are here and we will come to meet you outside with your order. If you are unable to meet us at the arranged time slot please let us know and we can re-arrange with you. 

Contact email for collections is hello@straightcutdesign.com

If you have purchased a bespoke / custom item (bespoke frame bag, bagel bar bag etc.) these will have a production lead time. We will contact you via email once your item/s are finished and arrange your collection.

If you have selected Local Collection but you require shipping or you've changed your mind and would prefer it shipped. We can amend your order and add the shipping costs. Once this has been agreed and balance paid we will ship your order. 

We normally ship orders Tuesday to Saturday excluding public holidays. If a courier such as Royal Mail are experiencing industrial action this can affect services which are out of our control and cannot be liable for. 

Orders placed for fabric samples will be posted via untracked letter shipping.

If you have placed an order and one more items that are preorder with a lead time to be produced we will hold your other items until these preorder items are ready and ship all together. If you require part of your order sooner please get in touch and we will help out to achieve this for you.

We cannot accept orders to PO boxes or pack stations. 

Free shipping promotion is valid for UK shipping address with order value of £100 or more. This promotion cannot be used in conjunction with any other promotional discounts and excludes bespoke frame bags. 

 

Tax and Duties

If you are ordering and the shipping destination is a valid UK address there will be UK VAT (20%) on the invoice. All prices on our website are displayed inclusive of UK VAT (20%).

Our UK VAT Number is - 403 0518 50

If you are shipping outside of the UK then VAT will be automatically deducted at checkout on your order with the invoice displaying zero VAT. You will be required to pay VAT applicable at your order shipping country rate. (if you do not know this you can contact your relevant Customs authority to find this information out) 

For international customers these shipments may still be subject to local Taxes and Brokerage fees at their destination. The payment of these charges are solely the responsibility of the customer. If you do not know how much (if any) import tax or fees you may need to pay, please check with your local customs authority before completing your purchase. The process of customs clearance may introduce delays to the delivery of your order, which Straight Cut® Design has no responsibility for.

If your order is unable to be delivered or refused for any reason, and subsequently returned back to us, we reserve the right to reclaim from you any associated costs that may be charged to us. If you decide to return your item(s), please note that Taxes & Duties you have paid are non-refundable.

We are legally required to declare the full transaction value of the contents of all packages.